What does Gü mean?

Our name came from our delicious goo-ey puds. The umlaut above our ü, is simply a smiley face. Can you see it?

We are passionate about producing the most indulgent treats. Our team of patisserie chefs are committed to making the most decadent, irresistible and delicious desserts possible!

Where is Gü HQ?

Our HQ is in Shepherds Bush, London and our delicious treats are produced in Bishop's Stortford.

Are you on social media?

Yes we are, please don't hesitate to share your Gü moments with us! We love reposting stories of our lovely customers enjoying our desserts.

Instagram - @GuDesserts

Facebook - @GuDesserts

Where can I buy Gü?

Gü treats are available from all major supermarkets in selected stores and online. These include Tesco, Sainsbury’s, Waitrose, Asda, Morrisons, Co-op and online on Ocado. Have a look at our 'Where to Buy' page in the menu to find your nearest stockist.

I want to sell Gü, what do I do?

Very good plan. If you’re an independent retailer or café/restaurant you can buy our desserts for resale at wholesalers, including Booker.

How do I become a content creator for Gü?

Please dm us on Social Media from your account, and if you've got the right textures and layers, our social team will be in touch.

Which of your products are suitable for vegans?

There are six products in the Gü Plant range, which are also all Gluten Free!
Gü Plant Zillionaire Cheesecake,
Gü Plant Spanish Lemon Cheesecake,
Gü Plant Chocolate & Vanilla Cheesecake,
Gü Plant Salted Caramel Cheesecake,
Gü Plant Dark Chocolate with Salted Caramel Mousse and,
Gü Plant Chocolate Mousse with Ganache.

Which of your products are suitable for vegetarians?

Most of our products are suitable for vegetarians but some of our desserts do contain non-vegetarian Gelatine.

Here is a list of our Vegetarian products:

- Spanish Lemon Cheesecake

- Salted Caramel Cheesecake

- Chocolate Soufflé

- Chocolate Melting Middles

- New York Cheesecakes

- Salted Caramel Melting Middles

- Sticky Toffee Pudding

- All Mousses

- All Brownies

- All Gü Plant products

Which of your products are gluten free?

There are six products in the Gü Plant range, which are also all Gluten Free!
Gü Plant Zillionaire Cheesecake,
Gü Plant Spanish Lemon Cheesecake,
Gü Plant Chocolate & Vanilla Cheesecake,
Gü Plant Salted Caramel Cheesecake,
Gü Plant Dark Chocolate with Salted Caramel Mousse and,
Gü Plant Chocolate Mousse with Ganache.

Some of our other puds do contain gluten and some do not. So, we’ll always show that on the packaging and online too. We do our best to make sure there is no cross-contamination, but any of our treats that aren't in the Plant range may contain gluten traces due to shared production lines.

I've got a tree nut / peanut allergy. Can I eat your desserts?

On site we handle Almonds and Hazelnuts. Whilst we take every precaution to prevent cross-contamination, we cannot guarantee that there are no traces of these nuts remaining in our products, hence the nut warning on our packaging.
We do not physically handle Peanuts on site and do not allow staff to bring any nuts onto site, however, we *cannot guarantee* that the raw materials we use are not manufactured by peanut-free sites. Therefore, our raw materials are not all guaranteed to be free of peanuts; for example, the producers who supply our pecan nuts also handle peanuts. As such we officially advise our products should not be consumed by nut-allergy sufferers.

Do any of your products contain alcohol?

We have added a touch of alcohol to our trio of Mixology treats to remind you of your favourite cocktails. Our Espresso Martini and Passionfruit Martini contains less than 0.5% alcohol (ABV). This product contains alcohol therefore should not be consumed by someone who is pregnant.

Are your ingredients Pasteurised?

It’s always best to consult your doctor, but we can tell you that all of the eggs and dairy that we use in our desserts are pasteurised.

Please be aware however that our Mousses and Hot Chocolate Soufflés contain eggs which are not pre-cooked during production. If you are pregnant, therefore, we do not recommend our Mousses, Souffles or Cheesecakes.

Our Chocolate Melt in the Middle, Brownies and Sticky Toffee Puddings are fine to consume if you are pregnant.

Is the palm oil you use in your products sustainable? And which products contain palm oil?

Some of the products within our range use palm oil, which is sustainable palm oil only, within their recipe. Palm oil is currently used as the fat component within these products for the delivery of consumer-preferred taste and texture. The amount of palm oil used in each product is currently less than 6%.
Our palm oil suppliers are members of the Roundtable on Sustainable Palm Oil (RSPO), an international non-profit organization whose mission is to make sustainable palm oil the norm by advancing the production and use of palm oil products and developing global standards for the entire supply chain of sustainable palm oil. Please also be assured Gü's use of ingredients is regularly under review and we are sure to take into account feedback from our consumers and retail partners as part of this.

Our soufflés and mousses do not contain palm oil within their recipes.

Do you run a ramekin returns programme?

We’re serious about doing our bit for the environment. Whilst we do not currently run a ramekin returns programme, we make all our ramekins out of 54% recycled glass that’s 100% recyclable too.

If, like us, you have a number of ramekins hiding at the back of your cupboard, why not take a peek at our ramekin reuse page for a little inspiration on how to reuse yours?

What are the recycling instructions for your packaging? (ramekin, foil, box)

Our packaging, including the ramekin, the foil lids and outer card boxes, can all be recycled and we actively encourage this. The paper cases in which our Melting Middle Hot Puds come, are the only elements of our packaging which cannot. We are members of the OPRL scheme, so you will find recycling instructions on the side or back of each of our packs. Please check your local recycling services and household bin collections with your local council.

What can I do with my empty ramekins?

Our ramekins are 100% recyclable but can also be reused, our customers love sharing on social media the creative ways they’ve used them. Take a look at our Ramekin reuse page for inspiration!
Life Hack: Pringles lids fit perfectly on our ramekins, otherwise you can buy bamboo lids with silicon seals online that are just so handy!

Why can't your Brownies be cooked in the oven when the Chocolate Soufflé can be?

Our special preparation and baking techniques mean that our Hot Chocolate Soufflé is baked for the first time in your oven, whereas our Brownies have already been cooked in the oven and simply need reheating. If reheated in the oven, excess pressure may be put on the ramekin which could lead to glass damage, therefore we don’t recommend it. Alternatively, our Chocolate Melting Middle comes in a paper casing and can be heated in a microwave or oven.

What are the little black dots in my Panna Cotta?

The little black dots are vanilla. We use a real Vanilla extract
from Madagascar and Indonesia which has a combination of vanilla extract and seeds. The Vanilla Extract is quite thick, and so we find that the seeds will sink to the bottom of the 5lt containers. 

What has probably happened with the product with the black dots is that your dessert was made towards the end of the run when the product contained a few extra
seeds, and because we don't re-stir the product between it being placed into the
pot and the gelatine working its magic so that it sets, the seeds have sunk to the
bottom, and so this is what you are seeing at the bottom of your dessert. You should receive a stronger Vanilla flavour in your dessert if anything, lucky you!

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