Hi, how can we help?

Our name came from our delicious goo-ey puds. The umlaut above our ü, is simply a smiley face. Can you see it?

We are not German, in fact, we are a British company.
But we wanted to have a smiley face in our name to emulate to embody the
reaction we wish to create for everyone who tastes our desserts. 

Our HQ is in Shepherds Bush, London and our delicious treats are produced in Bishop's Stortford.

Yes we are, please don't hesitate to share your Gü moments with us! We love reposting stories of our lovely customers enjoying our desserts.

Instagram - @GuDesserts

Facebook - @GuDesserts

TikTok - @GuDesserts

Gü treats are available from all major supermarkets in selected stores and online. These include Tesco, Sainsbury’s, Waitrose, Asda, Morrisons, Co-op and online on Ocado.

Very good plan. If you’re an independent retailer or café/restaurant you can buy our desserts for resale at wholesalers, including Booker and Costco.

The gelatine we use in our products is beef gelatine and is halal. However, while most of our raw materials are halal, none of our products are officially certified as halal.

We’d like to assure you that we have a robust supplier and raw material approval process in place to ensure the quality and integrity of our ingredients, including their halal status. Additionally, we are audited by BRC, which oversees our supplier approval and certification processes.

We have our Gü Plant range, which are also all Gluten Free!
Gü Plant Zillionaire Cheesecake,
Gü Plant Spanish Lemon Cheesecake,
Gü Plant Chocolate & Vanilla Cheesecake,
Gü Plant Salted Caramel Cheesecake

Here is a list of our Vegetarian products:

- Spanish Lemon Cheesecake

- Salted Caramel Cheesecake

- Chocolate Soufflé

- Chocolate Melting Middles

- New York Cheesecakes

- Salted Caramel Melting Middles

- Sticky Toffee Pudding

- All Mousses

- All Brownies

- All Gü Plant products

- Speculoos Cheesecakes and Hot Puddings

- Cake Pots

There are six products in the Gü Plant range, which are also all Gluten Free!
Gü Plant Zillionaire Cheesecake,
Gü Plant Spanish Lemon Cheesecake,
Gü Plant Chocolate & Vanilla Cheesecake,
Gü Plant Salted Caramel Cheesecake,
Gü Plant Dark Chocolate with Salted Caramel Mousse and,
Gü Plant Chocolate Mousse with Ganache.

Some of our other puds do contain gluten and some do not. So, we’ll always show that on the packaging and online too. We do our best to make sure there is no cross-contamination, but any of our treats that aren't in the Plant range may contain gluten traces due to shared production lines.

On site we handle almonds, hazelnuts, and pistachios.
Whilst we take every precaution to prevent cross-contamination, we cannot
guarantee that there are no traces of these nuts remaining in our products,
hence the nut warning on our packaging. We do not physically handle Peanuts on
site and do not allow staff to bring any nuts onto site.

The following products contain small amounts of alcohol
(less than 0.5% (ABV) and although the percentages are very low, we recommend that they are not consumed by someone who is pregnant.

Black Forest Cheesecake contains Kirsch, a cherry liqueur.

Passionfruit Vanilla Cheesecake contains Champagne.

Tiramisu Cheesecake contains marsala wine.

Espresso Martini Cheesecake contains coffee liqueur.

All of the eggs and dairy that we use in our desserts are
pasteurised. Please be aware, however, that our Mousses, Chocolate Soufflés and cheesecakes with added gelatine contain eggs which are not pre-cooked during production. If you are pregnant, therefore, we do not recommend our Mousses, Souffles or Cheesecakes. Our
Chocolate Melting  Middles and Brownies are fine to consume if you are pregnant.

It’s always best to consult your doctor, but we can tell you that all of the eggs and dairy that we use in our desserts are pasteurised.

Please be aware however that our Mousses and Hot Chocolate Soufflés contain eggs which are not pre-cooked during production. If you are pregnant, therefore, we do not recommend our Mousses, Souffles or Cheesecakes.

Our Chocolate Melt in the Middle, Brownies and Sticky Toffee Puddings are fine to consume if you are pregnant.

A number of products within our range contain a small amount
of palm oil in their recipe to deliver the smooth texture that we want from our
desserts.

We understand the concerns around the Palm Oil industry and so we are members
of the Roundtable on Sustainable Palm Oil (RSPO), a network that ensures that
Palm Oil is sourced from legal, sustainable and equitable farms. We ensure that
100% of the Palm Oil we source is fully traceable and 100% segregated.

Our soufflés and mousses do not contain palm oil within
their recipes.

We’re serious about doing our bit for the environment.
Whilst we do not currently run a ramekin returns programme, all of our ramekins contain at least 54% recycled glass and are also 100% recyclable. Our
commitment goes beyond glass recyclability. Our ramekins are thoughtfully designed with the intention of being reused at home, extending the life beyond
packaging.

If, like us, you have a number of ramekins hiding at the back of your cupboard, why not take a peek at our ramekin reuse page for a little inspiration on how to reuse yours?

Our ramekins are thoughtfully designed with the intention of
being reused at home, extending the life beyond packaging. We love when our
customers send us the creative ways they have been using our ramekins! Get creative
and tag us on social media @gudesserts to be featured on our socials!

Take a look at our Ramekin reuse page for inspiration!

Life Hack: Pringles lids fit perfectly on our ramekins, otherwise you can buy bamboo lids with silicon seals online that are just so handy!

Our special preparation and baking techniques mean that our Chocolate Soufflé is baked for the first time in your oven, whereas our Brownies have
already been cooked in the oven and simply need reheating. If reheated in the
oven, excess pressure may be put on the ramekin which could lead to glass damage, therefore we don’t recommend it. Alternatively, our Chocolate Melting Middle comes in a paper casing and can be heated in a microwave or oven.

Unfortunately, the temperatures of an air fryer are too hot for the glass ramekins, and we don’t suggest that you try it as it could lead to broken glass.

However, you’ll be thrilled to hear that you can put your air fryer to great use with our melting middles, which carry instructions for heating in an air fryer.